Refunds & Cancellations

01Digital products cannot be returned like physical goods

Our eBooks, templates and other digital resources can be accessed or copied as soon as they are delivered. Once access has been supplied, we do not offer discretionary returns, exchanges or refunds simply because you changed your mind, no longer need the product, purchased the wrong item, did not use it, or expected features not included in its description. Downloading fewer files or choosing not to download does not itself create a refund entitlement.

This final-sale rule is subject to the exceptions below and any non-excludable rights under applicable law. Please check the preview, description, license and compatibility requirements before buying, or contact us with questions.

02When we will investigate and provide a remedy

Depending on the issue and your legal rights, we may restore access, supply a corrected file, replace the product, reduce the price or refund the relevant amount. We will not insist on repeated troubleshooting or a replacement where the law entitles you to a refund. A disclosed software requirement is not a defect merely because your device does not meet it.

• Duplicate charges for the same intended purchase, or an incorrect amount collected.
• Confirmed payment with no usable product access because delivery failed on our side.
• A corrupted, defective or materially incomplete file, or a product materially different from the description at purchase.
• An order we cancel or cannot supply after payment.
• Any refund, cancellation or other remedy required under applicable consumer law.

03Cancelling an order

You can leave checkout before completing payment. After confirmed payment, fulfilment normally begins automatically, so we cannot promise discretionary cancellation before access is supplied. Contact us promptly if you made a mistake; we will check the order status and any applicable cancellation rights.

If your local law grants a cooling-off or withdrawal right for digital content, that right remains unless the required consent, acknowledgement and confirmation have been obtained. We do not claim that a download or a general terms checkbox automatically removes those rights in every country.

04How to request help

Email [email protected] from your purchase email, or use the Contact page. Include your order number, product name, payment reference if available, and a brief explanation. For a technical issue, include your device, app version and a screenshot without sensitive information. Never send a password, card number, CVV or UPI PIN.

Please report a problem as soon as you notice it so we can investigate effectively. We do not impose a short reporting window that overrides your statutory rights. The proprietor, Niraj Kumar, handles customer grievances; our target is acknowledgement within 48 hours and resolution within one month, subject to any shorter required period.

05Approved refunds and product access

Approved refunds are sent through the payment provider to the original payment method wherever supported. We will confirm when a refund is initiated. Your bank or provider determines when the funds appear; normal processing can take around 5–7 working days after initiation and may vary. Contact us if the stated provider timeframe passes.

A full refund ends your license to the refunded product, and future account access is revoked. Stop using and delete your copies, except records you must retain by law. A partial refund may temporarily pause the order's downloads while we review the affected items; contact us to restore any access you remain entitled to. Already downloaded files cannot be remotely recalled.

06Payment disputes

We encourage you to contact us so we can resolve a payment problem promptly. This is not a condition for exercising your rights with your bank, payment provider or consumer authority. We may provide relevant order and delivery records when responding to a dispute. Honest complaints do not attract a penalty.